WD DUO My Book 12TB // Keeps powering down

WD External Drives External Drives for Mac
1

Hello

I have a WD Duo My Book 12TB Thunder Bolt drive.

I bought it in Oct 2016.

The drive was about 99% full and began loosing the folder structure, the most recent files added to the drive didn’t show up. The data was there, just the folders were missing. Strange.

I have removed about 4Tb of data to free up some room on the drive. However it still looses the folder structure of the drive and I have to manually type the folder structure in and the files reappear.

The drive also keeps powering down and disconnecting. Pretty much every 10-15 mins. It’s totally unusable.

I do have a complete clone of the drive, that is around 90% full, but it also looses if folder structure.

I have downloaded Norton AntiVirus and scanned the drives and fixed any issues it found, now running clean and ‘fixed’ the drive keep shutting down.

Any ideas?

Many thanks,
Jon

2

Spoken to Tech Support, they think it’s a power issue and are sending a replacement.

However, since removing 4Tb of data the drive continues to shut down every 10 mins and remains off for 15 mins and then powers back up. Very strange.

When I receive my replacement I will try adding my HDD drives into the new My Book Duo housing to see how it behaves.

Any other suggestions?

Many thanks,
Jon

1 Like