WD Driver utilities not working

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1

Hi, I have just purchased a WD My Passport 1TB portable SSD.
The WD Back up and Security tabs work ok but the WD Drive Utilities opens an empty window with the message “attach a supported WD drive”?
How do I attach my new Passport SSD drive to it, I thought it would auto populate it?

So currently I can’t use the drive utilities function, any ideas?

Thank you.

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2

Hi @ctmillar,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

In order to fix the error that WD Drive Utilities does not recognize drive, you can try uninstalling it and reinstalling it again . Download the safe version from its official site. Then run it again and check whether these WD Drive Utilities issues are fixed