Recently updated to Windows 10 from Windows 7, and when I plug in my drive and the WD Drive Utilities opens, I input my passport, and upon hitting Unlock Drive, the program freezes up for a moment goes to (Not Responding) and eventually cancels out or I have to close manually.
I originally had it set to be unlocked for my username, but upon installing Windows 10, it asked for my password - which was not surprising, and that’s when this started happening.
I have downloaded the current drivers, and I understand there may be issues with Windows 10, so I tried on a Windows 8 machine, and it does the same thing. A handful of times, I’ve gotten the “wrong password” notice a few times, but I know for certain my password is correct, and even then after a few tries, it freezes up and does the same thing.
On another note: why isn’t there some sort of “backup” login if you forget your password? Extra security questions, email reset, something. If it is indeed that my password is wrong, I see that my only option is to delete the whole drive and start over? And lose my entire life that I have backed up on it? Like I said, I’m 99.7% sure my password is correct…