WD drive not reading

Portable Drives My Passport
1

My connection had been playing up and now won’t identify the drive or read any files.  Have been told possible"data recovery’ at a huge cost.  Have been reading forums and hoping just the connection is faulty from kids plugging and unplugging it all the time - maybe pins bent??

After reading another forum was able to find this information - can anyone interpret please???

—===>Device Information<===— English product name: “Elements 1023”

ConnectionStatus:                  Current Config Value:              0x01  → Device Bus Speed: High Device Address:                    0x01 Open Pipes:                           2

          ===>Endpoint Descriptor<=== bLength:                           0x07 bDescriptorType:                   0x05 bEndpointAddress:                  0x81  → Direction: IN - EndpointID: 1 bmAttributes:                      0x02  → Bulk Transfer Type wMaxPacketSize:                  0x0200 = 0x200 max bytes bInterval:                         0x00

          ===>Endpoint Descriptor<=== bLength:                           0x07 bDescriptorType:                   0x05 bEndpointAddress:                  0x02  → Direction: OUT - EndpointID: 2 bmAttributes:                      0x02  → Bulk Transfer Type wMaxPacketSize:                  0x0200 = 0x200 max bytes bInterval:                         0x00

          ===>Device Descriptor<=== bLength:                           0x12 bDescriptorType:                   0x01 bcdUSB:                          0x0200 bDeviceClass:                      0x00  → This is an Interface Class Defined Device bDeviceSubClass:                   0x00 bDeviceProtocol:                   0x00 bMaxPacketSize0:                   0x40 = (64) Bytes idVendor:                        0x1058 = Western Digital Technologies, Inc. idProduct:                       0x1023 bcdDevice:                       0x2005 iManufacturer:                     0x01      English (United States)  “Western Digital” iProduct:                          0x02      English (United States)  “Elements 1023” iSerialNumber:                     0x03      English (United States)  “575831314131315536353936” bNumConfigurations:                0x01

          ===>Configuration Descriptor<=== bLength:                           0x09 bDescriptorType:                   0x02 wTotalLength:                    0x0020  → Validated bNumInterfaces:                    0x01 bConfigurationValue:               0x01 iConfiguration:                    0x00 bmAttributes:                      0x80  → Bus Powered MaxPower:                          0xFA = 500 mA

          ===>Interface Descriptor<=== bLength:                           0x09 bDescriptorType:                   0x04 bInterfaceNumber:                  0x00 bAlternateSetting:                 0x00 bNumEndpoints:                     0x02 bInterfaceClass:                   0x08  → This is a Mass Storage USB Device Interface Class bInterfaceSubClass:                0x06 bInterfaceProtocol:                0x50 iInterface:                        0x00

          ===>Endpoint Descriptor<=== bLength:                           0x07 bDescriptorType:                   0x05 bEndpointAddress:                  0x81  → Direction: IN - EndpointID: 1 bmAttributes:                      0x02  → Bulk Transfer Type wMaxPacketSize:                  0x0200 = 0x200 max bytes bInterval:                         0x00

          ===>Endpoint Descriptor<=== bLength:                           0x07 bDescriptorType:                   0x05 bEndpointAddress:                  0x02  → Direction: OUT - EndpointID: 2 bmAttributes:                      0x02  → Bulk Transfer Type wMaxPacketSize:                  0x0200 = 0x200 max bytes bInterval:                         0x00

2

Have you tried using another USB cable, or connecting the hard drive to another PC? You can also try opening the disk management window to see if it’s recognized there. 

http://wdc.custhelp.com/app/answers/detail/a_id/1284

3

Also try to uninstall device driver and reinstall it again.