WD Discovery and MyCloud (not home)

WD Software & Mobile Apps WD Software
1

I have installed the WD Discovery and find it a nice UI. I have a WD MyCloud Mirror Gen 2 which does not seem to be discoverable by the Discovery UI (it does not have the 9 digit code). It seems to me that the Discovery UI is a valuable tool to seamlessly get basic information on my Gen 2 device as well as flow easily to the browser dashboard. It also looks like it has the potential to create a remote connection for my device (e.g., even just to make sure it is up and the cloud connection is going smoothly).

2

Hello gfischman,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=en

3

Thank you alex -

I shall.

4

WD Discovery does not support My Cloud product line.

Here’s the software matrix

My Cloud Home = WD Discovery
My Cloud = WD Access / WD Quick View
My Book Live = WD Quick View

5

Thank you SBrown - that certainly comports with what the problem seemed to be.

6

Hi SBrown, Can The Engineer Design WD Discovery To Support Mycloud, Because Already Migrate All My Data From My Cloud Home To My Cloud & Realize That My Cloud Cannot Support WD Discovery. I’m Stuck Because All My Associates Cannot Access The Data From My Cloud At Their PC’s