WD Desktop 4tb new, No light, Have to unplug to restart computer

WD External Drives External Drives for PC
1

New WD My Book 4tb Desktop. Windows 10, Backs up ok. Only thing I am having to unplug USB cable before restarting computer or it will not reboot. After restarting the computer and plugging back the USB everything works. Don’t know if something is wrong with the new hard drive or something in my computer controlling my USB ports… Confused!

2

Hi VernD,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support.