Wd Dashboard no longer working

That’s weird; IP address is usually the most reliable way of accessing, since it avoids DNS lookup.

I don’t own a Mac, so I might have got the format wrong, but this



However, it is inconsistent in the use of a trailing ‘/’, and I recall that the trailing ‘/’ is essential.

So, try one last time:

http://wdmycloud.local/ or
http://<IP address> or
http://<IP address>/local/

replace <IP address> with your actual IP address, without the brackets, e.g.

Can you ping the IP address you found in your router table?

@ cpt paranoia:
Your advice was very close to the solution. For the system factory restore, you need to unplug the device from power supply, then push the reset button, plug in the power and keep the reset button pushed for 40 seconds. Now I can access the device.

(I finally reaches a support hotline: Their excuse: “oh, it seems we have a telephone problem since tow days” come one!!) But no feedback so far on the support case I created two days ago.

However: The reset created new folders with the old ones in the new ones. And: NO ACCESS to the old ones.

So I have to reformat the whole thing and start all over again:

Lessons learnt: WD to me is an absolutely unreliably storage device, the technical support is a nightmare and I would never buy it again!!! Maybe a nice toy to move around files with family and friends at home. But not a backup system I do trust.

cannot delete this comment

Sorry; I thought you might have read the manual and understood that a ‘40 second reset’ requires unplugging power. You seemed to know your way around, and it’s had to get the level of detail right.

Glad to hear you’re back in to the dashboard.

Any suggestion how to get my

Shared music
Shard videos
Shared pictures

back? I guess I need to go through the setup software again.

READ THE GOD ■■■■ MANUAL!!! Jesus hbh

I did
Even the hotline had to admit that the (German) manual is not up to date with the latest OS X …

Restart the Twonky media server; that should recreate the those folders, if that’s where you want to do. I try to avoid them if possible, because I find they give me trouble.

Or simply use a file manager on your computer to access the drive and create the folders.

See my FAQ on the Twonky media server.

Thank you all.
I think I am back in control of the device now. Forget about the folder.