WD Dashboard freezing

hi, my dashboard keeps freezing on my myCloud.  I have tried IE and Google Chrome and still freezes in Dashboard. I am trying to create a password for my user so I can then login to WD app on my tablet.  The app on the tablet and phone asks for a password which I don’t think is enabled in the dashboard.  Every time I try to enable the password and create a password the dashboard freezes/initialises.

What do you mean by freezes?

You said, I am trying to create a password for my user so I can then login to WD app on my tablet. Are you creating a new user or just trying to use your tablet?

Have you given the tablet access? See image below.


Take a look at the User Manual for more information.

http://www.wdc.com/wdproducts/library/UM/ENG/4779-705103.pdf

Is your device asking for a Network Password or a My Cloud Password?

See images below.

WDmycloudsignin.jpg


WDMyCloudSignIn.JPG


Posted by,
cat0w (USA)