Hi I my device will show up only after I unplug it and only for a few minutes. Then it’s inaccesible. It shows up as a storage drive but not a network drive. And I can’t go through the dashboard or it’s ip address. The WD utility sees it but with most of the options greyed out. Any suggestions before I return it?
Hi DesiTrue, welcome to the Community. Try pressing the reset button on the back of the My Cloud for 4 seconds. If the problem continues try setting a static IP manually. Check page 80 of the manual for more information.
http://www.wdc.com/wdproducts/library/UM/ENG/4779-705103.pdf#page=85
you can try those suggetions and hope your problem is fixed but mostly likely it wont.
That exact same is happening to me and to MANY others. Do a search for “loses connection”, “network” etc and you will tales of people trying to figure out why this is happening and no one has a clue.
WD chooses to simply ignore these problems.
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