WD Cloud will not stay connected

Hi I my device will show up only after I unplug it and only for a few minutes.  Then it’s inaccesible.  It shows up as a storage drive but not a network drive.  And I can’t go through the dashboard or it’s ip address.  The WD utility sees it but with most of the options greyed out.  Any suggestions before I return it? 

Hi DesiTrue, welcome to the Community. Try pressing the reset button on the back of the My Cloud for 4 seconds. If the problem continues try setting a static IP manually. Check page 80 of the manual for more information. 

http://www.wdc.com/wdproducts/library/UM/ENG/4779-705103.pdf#page=85

you can try those suggetions and hope your problem is fixed but mostly likely it wont.

That exact same is happening to me and to MANY others. Do a search for “loses connection”, “network” etc and you will tales of people trying to figure out why this is happening and no one has a clue.

WD chooses to simply ignore these problems.

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