I have a NAS drive thats on the network aka putting out an IP but the shared folder isnt there in file discovery and its not showing up in the WD Discovery.
Is this fried or is there a fix? Losing the data is not an option.
TECH SUPPORT WAS HORRIBLE!!!
HEEEEEEEEEELP!
What WD device do you own? Is it the 1st generation single bay WDMYCLOUD?
I did a lot of research on why window wasn’t recognising the network connections or files that it did previously. After many trial changes of many files and perditions I came across a YouTube video not WD related but Network Related about changes in the Windows 10/11 registry with - AllowInsecureGuestAuth - and found that this file was missing after a few updates in windows update. I googled how to add this back into my registry and WHALA my Network/Windows Explorer/ and all files are accessible and working fine just like new and I now have access to my WD EX4100 NASS Dashboard which for whatever reason I lost access too. Food for thought anyone having issues in these areas. Just thought I would share this as I couldn’t find fixes anywhere for a while…
I hope this helps someone, Cheers.
Im not exactly sure which model it is and i dont see a model on it. It resembles the picture but the bottom half is grey or silver, and the top half is white, and yes its a single bay. Ive tried connecting to it on Windows 10 & 11 with no luck but i see the IP address.
Does it look like this? (My Cloud)
My Cloud Home
http://community.wd.com/c/home-cloud-storage/my-cloud-home/229
Troubleshoot My Cloud Home Not Detected or Not Found on Windows or macOS
https://support-en.wd.com/app/answers/detailweb/a_id/6231
My Cloud Home: All Computers on the Network Cannot Access Local Shares
https://support-en.wd.com/app/answers/detailweb/a_id/2799
More My Cloud Home support can be found by searching the WD Knowledgebase (see the Knowledgebase link top of page)
My Cloud Home 100%
If your WD Cloud NAS drive isn’t showing up in the “discover” section but is still accessible on the network, it could be due to various issues such as network configuration, device settings, or even outdated software. First, check if the drive is correctly connected and powered on, and ensure that your computer is on the same network. You might also want to update the firmware of the NAS drive and check for any settings that may limit its visibility. A simple restart of the router and NAS device could also help re-establish the connection. For more info and to check out a convenient guide, visit Panda Express Menu with Prices.
Your NAS isn’t necessarily dead—since it’s still showing an IP, the drives themselves are probably fine. The problem seems to be with the NAS software or file-sharing service, which is why the shared folders aren’t showing up. To avoid losing data, don’t reset or rebuild the NAS. First, see if you can ping it or access it directly via SMB or FTP. If that doesn’t work, the safest way is to power it down, remove the drives, and connect them to a Linux or compatible system in read-only mode to copy your data. The drives are likely okay; you just need a safe way to get your files off them.
