WD Blue not seen by Dashboard (bios and Win10 ok)

I have two Blue SSD 3D nand 500. They are correctly revealed by bios and Win10 but not from Dashboard.
How can I resolve?

Hi @danone169,

Please refer to the below link to check the Western Digital Dashboard:
Link: Testing a drive for problems using Western Digital Dashboard

Also, you can contact the WD Technical Support team for best assistance and troubleshooting: