WD Blue Book Doesn't connect Model WD5000H1U-00

I have this model and the blue light will come on and you can hear the disc spinning and stopping. It’s a continuous thing and never connects at all. I took it to Best Buy and they couldn’t get it to connect either. Said they needed to send it off and it would cost me around $1000-2500 to get my data off of it! I really need to get all the data off of this drive as it includes important work files AND about 20,000 pics of my kids. Any help from this group?

Hi Angie_C,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.