WD Black PCIe SSD not returning SMART data


#1

I just installed a brand new WD Black PCIe SSD WDS256G1X0C-00ENX0 drive. I cloned the existing system disk to the SSD, and it boots right up. Everything seems to be working fine, but I can’t get any SMART info from the drive.

When I run the WD SSD Dashboard utility, there’s no info in the SMART pane, just a couple of what look like broken link images. There’s nothing under “Advanced Details.” (see image)

When I try to run either the short or extended test, a dialog box pops up and says, “The S.M.A.R.T. Diagnostic Test failed.”

A couple of other interesting tidbits:

SMART Monitoring Tools shows “Unknown model,” and similarly cannot read SMART data from the drive.

Windows 7’s Device Manager thinks that it’s a SCSI drive (see image)

WD SSD Device Properties

Any suggestions or insights will be most appreciated.


WD SSD Software and Sata as SCSI device detection
#2

Some PC’s have a setting in BIOS for turning SMART On/Off. You might check your BIOS and see if it is ON.


#3

SMART is turned on in the BIOS, thanks. When I plug in a SATA SSD, it shows right up with full information.

SMART Monitoring Tools with other drives


#4

For PCIe NVMe SSD, if you are using an iRST driver the SMART is not supported, this is a driver limitation.


#5

hi
i have the same problem regarding dashboard.
sorry i have another problem regarding registering (WD Black PCIe SSD )
for 2 days i am trying, when i enter information (always captcha and security ?!)
few days back i register a portable HD without issue.
i try to login with my email, they said your email is not in the data base , when i try to register they said your email is already there.

any help

thanks


#6

I wouldn’t worry about S.M.A.R.T anyway. It’s really not useful at all anyway.