WD Black P10 2TB - Not Initializing/mounting

Hello was wondering if you all could assist me, I recently purchased a WD Black P10 2TB however I am running into quite troublesome issues. I have been unable to initialize the drive, I’ve attempted everything that my knowledge extends but unfortunately, I haven’t been able to make any headroom.

The drive doesn’t mount, however it does display in CMD under diskpark > list disk > disk 3
I had also attempted to run chkdsk /f /r /x, creating a partition/volume however it states there is a fatal device hardware error.


I am open to any and all advice, If all hope is lost I will try to reach out to RMA the device.
(EDIT: If you need any other photos please just let me know.)
Thanks for your time,

Whenever there is a “disk unknown not initialized” issue occurs, your hard drive may show unallocated space in Disk Management, and the data on which will be inaccessible or else there is another situation: there is no disk space shown in Disk Management.

Below are the 2 different methods to resolve the issue:

Method 1. Use Disk Management to fix not initialized error on an external hard drive

  1. Connect the uninitialized external hard drive to your PC.
  2. Press Win + R keys, type: diskmgmt.msc and hit Enter.
  3. Find the uninitialized, unknown external hard drive with I/O device error > Right-click on it and select Initialize Disk.
  4. Then set the disk to initialize and set the disk as MBR or GPT.

After this, you may reboot your PC and keep all changes. Now, your external hard drive will be recognized and read by Windows again.

Method 2. Run CMD to repair I/O device error on not initialized external hard drive

This CMD command would erase all data on the uninitialized hard drive, which you can later restore after repairing the external hard drive not initialized, with the help of any data recovery or partition recovery software:

  1. Press Win+R > Type: diskpart and hit Enter.
  2. Type: list disk and hit Enter.
  3. Type: select disk F and hit Enter; (replace F with the drive letter of an uninitialized external hard drive) .
  4. Type: clean and hit Enter.
  5. Type: convert gpt or convert mbr and hit Enter.
  6. Type: create partition primary and hit Enter.
  7. Type: format quick fs=ntfs and hit Enter.
  8. Type: assign and hit Enter.
  9. Type: exit and hit Enter.

To recover your data from the affected drive you need the help of reliable data recovery software. Here, I suggest you to check out Stellar Data Recovery Professional Software to recover your data from the affected drive.

Appreciate you reaching out unfortunately Method 1 does not work and Method 2 yields similar results.

Pretty sure my only option moving forward is to RMA the device as It still has a warranty.
If you have any other suggestions, I would gladly attempt them as a way to avoid sending the HDD off. It should be noted, it never worked even right out of the box.


As it is still under warranty then contact the customer support of the drive’s manufacturing unit and get it repaired or replaced. If your drive was having any crucial data then before handing over the drive you can try running a scan using DIY data recovery software such as Stellar Data Recovery to recover your important data files.