WD Backup starts but stops without making backup

Since purchasing a MyPassport 2TB in January, I have made several backups successfully via WD Backup. Today when I started WD Backup and select “Backup Now” it starts by indicating “Preparing Backup” along with the motion circle. After ~20 seconds it stops and the “Missed Backup” is updated with the current time. I have updated to the current version of WD Backup - 1.9.6731.39035. The drive is identified by the computer and I can successfully copy other files manually to the MyPassport. Any help is appreciated.

Hi U04270,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support.