Recently, WD Backup gives an error when I am trying to initiate a backup - “Unable to backup files to My Passport. Please make sure your drive is connected and accessible.” However, the My Passport icon indicates that it is fine. Further, when I run the diagnostics from the WD Drive Utilities, it indicates that the drive is ok with a green check mark. Also, I can access all the files on the drive from Windows (10) File Explorer.
How should I resolve this issue.