WD Backup and Smartware won't detect my cloud

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I’ve followed a lot of video’s on youtube on how to change settings to make you cloud visible but in WD backup my home cloud doesn’t show, only dropbox.

In smartware no devices show. I do have a sync enabled and this works perfectly fine. I just can’t get this backup up and running.

Does anybody have a solution for this ? Already looked through this community and none of the solutions I found work.

Thanks in advance!

2

What specific My Cloud device do you have? If you have a My Cloud Home, note that it is not the same as the My Cloud line of devices. If you have a My Cloud Home device see the dedicated subforum for that device.

https://community.wd.com/c/home-cloud-storage/my-cloud-home

Smartware apparently only supports the following devices:

My Book, My Book for Mac, My Book Duo, My Book Pro, My Passport Wireless, My Passport Ultra Metal, My Cloud EX2100, My Cloud EX4100, My Cloud DL2100, My Cloud DL4100, My Cloud PR2100, My Cloud PR4100, My Cloud, My Cloud EX4, My Cloud EX2, My Cloud Mirror, WD Cloud, My Cloud Mirror Gen2, My Cloud EX2 Ultra

And WD Backup apparently only supports the following devices:

My Book, My Book for Mac, My Book Duo, My Book, WD easystore Desktop, My Book Duo, My Passport Wireless, My Passport Ultra Metal, My Passport Ultra (WD Backup), My Passport for Mac, My Passport Wireless Pro, My Passport, My Passport for Mac, WD easystore Portable, My Passport SSD, My Passport Ultra, My Passport Wireless SSD, My Passport Ultra (USB-C), My Passport Ultra for Mac (USB-C), My Passport Go