WD Backup and back up speed

Hello everyone,

I received a new 2TB My Passport external drive, I tried to use the WD Back up software for a 22GB folder first. 4 hours later, the backup is only 60% for such a small folder… Where can the problem come from ? The cable, the USB port?

Thank you very much for your help.

Try downloading HD Tune (non-pro free version) and run a benchmark on the drive. If you get around 120 MB/s, then the drive is operating correctly at USB 3.0 speeds. If you get around 20-30 MB/s, then the drive is operating at the slower USB 2.0 speed. If your computer supports USB 3.0, make sure that you are using a USB 3.0 port (usually colored-coded blue) and also make sure that the USB cable you’re using is also USB 3.0. If problems persist, try another USB port and/or cable.