WD Access App doesn't run on Windows 7


#1

Using EX2 Ultra, and downloaded WD Access App from the WD Website with notification that it supports Windows 7 and even Vista, but when I run WD Setup, nothing happened at all. The setup doesn’t run, can anyone tell me why?


#2

Note, there is a specific subforum for the EX2 series.

https://community.wd.com/c/network-attached-storage/wd-my-cloud-ex2

Try running the setup program as the Administrator. Also check the Windows settings and any security software settings to see if they block the installation of software.


#3

Thank you, Bennor.
I’ve tried both but it just had nothing appear on screen after I ran it.