I bought it on yesterday through online shopping.After getting the prouduct on hand i found that the USB 3.0 cable is not physically not matching with the HDD USB slot.Either Cable no HDD slot is malfunctioned.Iam worried about the service since i taken it through online shopping.Also there is no WD store in India.Please clarify what to do at the earliest
The cable should match, however if possible post pictures of the cable and the drive port to assist you better.
Please find below the photos of USB 3.0 cable and HDD port.
The serial no of HDD is [Deleted]
The Part No & Lot no for USB cable is JEMSHE211111EV
That is the correct cable and the correct slot under the power button.
even though it seems to be same , usb port doesn’t enters to the slot of HDD. i feel some obstacle or projection is there in Hdd slot. Regards Dhinoop