WD 1 TB pp does not show any data and shows 615 MB now with basic user guide

My WD 1 TB passport does not show up any of my backup data and shows up 615 MB of space when connected. (displays user guide and WD installers) I am trying to reach any of the support center in India, but alas none of the numbers get connected. I contacted the US toll customer care # and they gave me Mumbai service center # which turned out to be a wrong #. Can someone please help me provide any local support either in Hyderabad or Bangalore.

Thanks.

You can’t reach them, even using the number below:

1800 200 5789

If so, what are you getting, busy tone?

sunshadow wrote:

My WD 1 TB passport does not show up any of my backup data and shows up 615 MB of space when connected. (displays user guide and WD installers) I am trying to reach any of the support center in India, but alas none of the numbers get connected. I contacted the US toll customer care # and they gave me Mumbai service center # which turned out to be a wrong #. Can someone please help me provide any local support either in Hyderabad or Bangalore.

 

Thanks.

What software are you using to back up with?