Please note that this forum is mostly a user to user support forum. Most of us do not work for WD. If you need actual support from WD contact them through their Contact page:
https://support.wdc.com/contact_phone.aspx
See my reply to your other post for some further troubleshooting suggestions if you haven’t tried them already.
https://community.wd.com/t/wd-mycloud-led-solid-orange-for-more-than-10-hours/205722/5
