I had a Green Power 500GB drive fail so I set up an RMA. However to my surprise the packing slip wanted me to mail it to Singapore. Not a cheap option when it has to be sent air-mail. Checking the WD web site I noticed that WD had a service centre in Bangkok and after e-mailing customer services they said it was OK to send it there. During this time another drive 750gb starting showing up faulty and customer services said I could pack that in the same box and they would add the serial number to the RMA for me. Right after I mailed ithe package and sent the serial number of the 2nd drive they e-mailed me back saying sorry they couldn’t add the 2nd drive as their system wouldn’t allow it.
Even though I sent the disks EMS with the RMA clearly showing on the outside and the tracking showed up as having been delivered a week ago the WD system still shows that they are waiting for them. E-mails to customer services since then have been totally ignored, no response beyond the automated replies.
What am I supposed to do? So far it seems their warranty service for Thailand is totally non-existent and customers services wont respond at all. All I need to know is why the disks are not in the system and if I can ever expect the faulty disks to be replaced. Right now as I am plagued with a nasty cough I can’t phone the service centre (or phone anyone for that matter!)
I just don’t know what do do next. Is there anyone who has ever had any success getting a drive replaced in Thailand under warranty. Would appreciate any good ideas what to do next.
RMA ia [Deleted]