It’s my understanding that the warranty may be void if one builds their own firmware using the WD GPL firmware source code, and that’s generally acceptable. If one bricks their NAS… it’s on them. The hardware may be fine, but it can’t run without software.
However, my concern is with the physical hardware itself. Custom firmware generally can’t damage the physical hardware unless one gets really crazy, and people with those kinds of skills aren’t likely to do anything foolish. So, my question is this…
Does custom firmware affect the warranty, as it pertains to the actual physical hardware? In other words, what happens if the main board fails, or a memory stick fails, if one decides to use custom firmware? Or suppose the external power supply fails, which can’t be affected by firmware… Is that still covered?
Lastly, please don’t ask me to contact WD support. Based on past experiences, I believe they are likely to know less about it than I do. Sad, but true.