Warranty on 2 TB Caviar (dropped in case)

WD Internal Drives Desktop & Mobile Drives
1

I have a 2 TB Caviar internal drive used for backup. I had it in a plastic case and gave it to a neighbor for safe keeping while we were out of town. Neighbor dropped the drive (approx 4 ft) while in the case and it no longer functions. What is my best course of action to see if the drive is reparable? Is there a shock detector in the drive case? Drive is still under warranty.

Thanks   Phil Fisher

2

If it’s not recognized on the disk manager (Windows) or disk utility (Mac) replace it. 

3

It is not recognized.

No chance of repair or would repair exceed new cost?

Data on drive not important.

Phil Fisher

4

Hi yes repair would cost more than a new drive. Also when you return a drive for rma they read the smart data and what they call  g-sence data. This reports if the drive has been dropped and would void the warranty. 

1 Like
5

Thanks Hammey…

I’ll just replace

P Fisher