My USB cable was faulty. I raised a ticket for warrantly claim. Mr. Shah from customer support replied that they would despatch it last week. I waited till friday since no use, I asked in ticket whether it has been shipped. All i receive a reply is
Thank you for contacting Western Digital
Request forwarded to concern department.
Again i ask what is the status of shipment again i receive reply
Thank you for contacting Western Digital
Request forwarded to concern department.
Again i ask, I get no proper response. Does Western Digital have a higher authority to contact apart from customer service in India
Everytime I ask him a question, he replied and closes my Ticket/Incident without giving me a reply. He just says request forwarded and closes my support ticket :(.
Any one has a email id / contact of higher official
All my calls, I was put to almost 2 hours hold and terminated.
Inspite few days back, i took leave from office and spend half day just trying to reach customer service on phone. I heard their call hold message a 100000 times
I got someone in customer relations, mr freiter, he is pretty polite and responding promptly to me today and they have assured to fix this for me now. Seeing some hope now and waiting for it to be true