Warning message - login not authorized

#1

Hi, I had 2 Myclould 3TB connected at a home network & the android mobile work perfectly. But the windows 10 can’t login through the web & give the error message “login not authorized”. I can access the 2 mycloud with the internal network without any problem. Anyone can give me some suggestion to solve this problem.

Many thank!
Remo

#2

I’m taking it that you still have both of them! How long have you had the Windows 10 PC and did you give it Cloud Access in the Dashboard?

#3

Yes, both all them work good in my android mobile & cloud access in dashboard are normal, through network copy, delete, etc. is ok. Only web access in windows 10 cannot, This problem may be happened after updated windows form 8 to 10. Any solution?

Many thank!

Remo