well as it says in my title. Followed the Firmware Update supplied by Western Digital to make My Book Studio safe and compatible with Mavericks (which I have not yet updated to just in case).
Followed their procedure to the letter. Halfway through updating to my external drive a complete failure. The drive is completely dead. No lights, no display, no whirring… Absolutely nothing.
So emailed support, no reply. Read a couple of similar cases here on the forum. Phoned their help line. The brief outcome of the conversation was:
Me: ‘Hello, I updated to your Firmware as suggested and provided by WD. It has killed my drive’.
WD: ‘We are sorry about this. Your drive is 6 months out of Warranty so there is nothing we can do’.
Me: ‘But why would you provide a Firmware Update that is destroying drives. I am not the only person with this issue. Take a look on the forum, I have seen other cases’.
WD: ‘Updating the Firmware is sometimes a risk and seeing as your drive is out of Warranty there is nothing we can do’.
Me: ‘But I would not even have to update the Firmware if the Firmware was not already going to cause problems with Mavericks. If I want to use the drive safely on Mavericks I have to update the Firmware which you supply. Your Firmware destroys the drive. You are providing something which is destroying your drives. Why should I have to pay for a new drive because WD is killing my drives?’
WD: ‘I understand your problem but there is nothing we can do’.
Me: ‘So now I have to buy a HD Dock to try to retrieve my valuable files, which will cost me money. Then buy a completely new drive. And your company are not willing to offer me any sort of reimbursement towards a new drive?’
WD: No. Updating the Firmware is a risk you take’.
Me: ‘Where on the Firmware Update does it state that it might destroy my drive completely? If I had know that I would not have taken the risk!!’.
WD: ‘Sorry, there is nothing we can do’.
So that is my story with WD. A word of warning to you all if you are going through this process. As for me, I have to try to salvage my files and buy a new drive. One thing for sure, the next drive or any future drives will not come from WD.
The quote on the packing of my now useless drive - “PUT YOUR LIFE ON IT”. Seriously… DON’T !!!