Hello,
I want to share my case, to see if someone can help me. I have a home cloud duo, and for about a month now disk 1 has been giving me a degraded error. As I still have warranty, I have contacted technical support and they arranged a new RMA for me, to send the complete unit. At the same time, I opened a ticket in case I had the possibility of sending the degraded disk instead of the whole unit. Well, in the management of this ticket, they asked me for the serial number of the new disk, they closed the RMA that I had to send the my home cloud duo, and they told me that they had to open a separate RMA to send the disk, well I’m still waiting and without news for almost 3 weeks, I have contacted technical service several times, who escalate the incident, as well as I have notified several times in the ticket and nothing, no response, could someone help me or guide me, since this is why nothing is moving, and I think the easiest thing would be to reopen the shipment of the complete unit again, but the logical thing would be to unblock the shipment of only the affected disk.
