Hello everyone,
My wd mycloud all of a sudden shows a constant violet/purple light and nothing happens. Can’t connect to the data or dashboard or anything. I have tried soft and hard reset and the disk doesn’t even acknowledge them.
Not sure what to do, can someone help?
Thank you
Have you already tried a reboot by removing the power, waiting a few seconds and then plugging it back in?
Do you own a 1st or 2nd generation My Cloud and what operating system OS3 or OS5.
If the reboot didn’t work try a reset. Link below is for the 2nd generation My Cloud User Manual.
My Cloud Personal Storage User Manual (wdc.com)
Hello, thank you for your reply.
I have tried that reboot several times, everytime the output is still the static violet/purple light. Maybe every 5 minutes the light goes off for two seconds and then comes back again.
I believe it is a 1st generation, how can I be sure? I will add the details in picture below maybe that helps to understand its generation.
It has OS3.
Thank you
@Anaoeeva
Yes, it is a 1st generation. How long have you owned it. The solid blue LED means the Operating System is ready. See User Manual LEDs.
My Cloud Personal Storage User Manual (wdc.com)
I’ve owned it for o er 5 years maybe.
The light is violet/purple, not blue. I believe that is why it’s not working
