This was the first Western Digital I had bought that did not come with the computer. I purchase the My Passport Essential. I plugged it in to my computer an up come this very invasive program called “SmartWare” It wanted me to install it. I however didn’t want to install it. So I canceled and went into My Computer where I noticed I have a CD of Western Digital Smartware. I did not order this. I searched and searched and searched for a way to remove this vile peice of software. Then I found out that You cannot delete nor remove this Virtual Disk. I have been informed that I can disable it however I cannot Remove it. This I find to be very disturbing. I purchased this with my hard earned money that by law makes it mine. So what gives this company the right to force their extra garbage on me? I feel really sorry for a company that has to bully people into using thier idea (One reason I really dislike Microsoft) I purchased a hard drive to store my data on not to share with a Corporation. I have sent the following letter to this corporation:
I had purchased (That Means Payed for out of my hard earned money) A Western Digital My Passport Essential. I do not like having the "Virtual CD" that cannot be removed. I do not wish to simply disable it I want it completely removed from my drive. I should be able to do this with out any damage to my data. I do not wish to simply "disable" the software I want to completely remove it. I paid for the drive and wish to use all space that I can on this drive. After all I gave you Good Money for this product. I am offended that you would put such a piece of software on the drive. I feel violated and would not ever recommend a Western Digital Drive to any of my Friends. I don't understand why your company would do such a horrible thing but I do know that you have lost a potential customer because of such. There are plenty of other Hard Drive makers out there that are not offending their customers as you have. I do hope that you will learn to appreciate your customers instead of bullying them by forcing your software on them. Sincerely Larry Garing
I am an extreemly dissatisfied customer. I hope noone ever forces ■■■■ down your throat like you have us.