Video streaming issue on galaxy note 5

WD External Drives My Passport Wireless
1

hello there,

when I play videos wirelessly from ipad or iphone, it doesnt freeze but playing them from my brand new galaxy note 5 is quite irritating cuz it freezes in every 10 seconds. Dlna is off, cache size is set to 7 gb, and no obstacle btw phone and mpw. Tried with default android player and mx player but nothing has changed.

please help… Thank you so much…

2

Hello and welcome to the WD community.

It would be good to specify what type of file you are trying to play on the device, I have no tried this from an android phone so lets see if another user can share some tips or information on this mater.

1 Like
3

Full hd mp4 video files, thank you

4

High bitrate mp4 files can sometimes be a problem.  If they work on one device well, they may not on another.  Example, they work fine on my iPad but not all do on my Kindle tablet.  I attribute it to the processor in the devices.  The iPad has a faster [rocessor.  Could be same problem with your phone as well.