Video login all of a sudden "invalid user name or password

#1

I’ve been login in with the same user name and password for years. A few days ago the player no longer recognizes it.

#2

Hi ktnotter,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support


The link below will allow you to call support.

#3

Maybe you should unplug it. wait one minute, plug it back in and try again. To “turn it off and turn it on” works wonders with many devices!