Very slow internet

Hi, recently purchased a live duo & have found the internet speed has dramatically slowed. Is this normal & if not what can be done to solve this? Not very techy so be gentle with the explanations!


Hello MarcoSal,

May you describe your problem with more details?

Which type of router do you have?

Is Internet speed come back if you disconnect your live duo from the network?

Do you have last firmware updates on you equipements?

I’ve done the new firmware which has sincreased speed. I’m guessing its the main back up which is slow ( 2 full days so far & almost done) & when its in standard mode it will be better.

I’m a light user with a BT Home hub 3 router/modem