Hi. I had a WD My Passport Ultra take a rather serious nosedive. I called WD Support and got a live representative in about 2 minutes. He was very helpful and very straightforward about the situation, and I got an RMA number in about 25 minutes from me pressing ‘Call’ to me pressing ‘End Call’. VERY GOOD JOB WESTERN DIGITAL!!!
Hello,
Thank you for taking the time to post your experience with WD support and the RMA process.
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