After much research, I recently purchased a pre-configured, 4TB, EX2. The intent of this purchase was to replace an old Lenovo IX2. Yesterday I setup the device, updated the firmware… Problems started rigt away…
Attempting to rename the device and/or installing a password locks me out of the device… after trying things one at a time…renaming the device, then trying to sign into Dashboard…kept showing incorrect username or password. Trying to create a password gets the same results. Each time a factory reset was require to gain access to the device. Only way to “use” the device is to leave the factory username and NOT use a password.
File transfers: PAINFULLY SLOW! Write speeds when transferring files from a computer on the network never exceeded 10Mbps, and generally hovered at 2-4Mbps! 19 hours to transfer 12GB of data! (the old Lenovo IX2, wich costs 1/2 of what this unit did, writes at speeds in the 20-30Mbps!)
Temps: With minial accessing of the drives, the temps are 45C! And the fan IS NOT OPERATING!
I’ve only owned this device for 2 days…and already have TWO support tickets to WD…and am yet to get anything more then an automated email response, saying they will do their best to respond within 24 hours…guess thats not going to happen.
I purchased this item through a local Staples store, knowing that I could return it without all the hassles and waiting that come with an online order…as of now, I’m strongly considering boxing this thing back up and returning it. Its very dissappointing to purchase a product like this…and then have issues right out of the gate.
I think I’ll try the Netgear 102…based on reviews, it seems folks have less issues with it, versus the EX2.