Can someone from WD support team actually contact me please? I have several tickets issued, but best bet is to check Case Number: [Deleted]
I spoke with 2 people on the phone and NADA…nothing…I also sent log files to [Deleted] from WD support team -ref:_00DU0Jpn7._500U09W8Za.
Let me recap what happened here…
Last Friday Unit rebooted, and that happened every day at least once. Access to the unit is intermittent at best. Dashboard is slow or not accessible at all. Under system/storage it says all good (raid 1 and both drives good) but drive B failed diagnostic test (both short and full one). This is all very strange as backup is still running. Even if I can’t access drive, I can ping it, no issues.
I am actually IT person, and I tried few things…I suspect that latest firmware release is causing this. But again, I am not WD expert. LOG files & system reports are submitted 2 times
Can someone please contact me? I am at the verge of returning the unit and go with some other vendor.
Thank you in advance.