Using Roku4 to stream movies from EX2, no sound :(

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Well I got my NAS mapped correctly and now I’m trying to stream movies from my Roku4 player. It has a media player app built into it. The Roku recognizes the EX2 as a media server and I can watch a few movies I copied onto the EX2, but there is no sound coming out of the speakers.

Any suggestions???

2

Where is the video and audio of Roku going to; e.g. via out a HDMI cable to TV?

3

Yes, when I play Netflix and Prime on the Roku4, the audio is fine, no problem. The issue is when I use the Media Player APP built into the Roku to play movies on the EX2, there is no sound.

4

Sounds like a Roku Media Player app problem. Try a different media player.

What format are your movie files (mp4?)

Can you play mp3 music files?

5

Movies are MKV, the Roku media player, when pointed to the PC on my network, plays movies with audio, no problem

When you say “try a different media player” I’m not sure how to do that. Can I download another player onto the Roku box?

6

I can play mp4 and mkv files on my WD NAS on Roku Media Player app with no issues, but never use this method, I prefer using my WDTV media player or Amazon Fire TV with an Amazon app. I can even use PLEX. to do the job. My iOS devices play movies well, too.

I looked in the Roku store for apps you could try and none looked promising.

I presume your movies on nas can be played fine by your PC. Since the nas is a file server (not a player) the problem you have is not with the EX2. Check your HDMI cables.
This is all I can suggest.

7

PS:

Try these to see if they help,
Reboot Roku by unplugging, wait a few moments, plug back in and try again.

If that doesn’t help, remove media player app and then re-install it.