Using iPad Pro for file management (OS5) Issue

Hi there, i was hoping someone can help.

I’m using my PR2100 as a media server. The process I follow is that I purchase / download content to a public folder. That data then gets moved into a folder structure based on the type of media. Nice and simple.

Since the OS5 update, I cannot move files. They look like they move temporarily however appear back in the source location and do not copy over. It’s as if the other folders are read only but I don’t get any error messages. I’m using my iPad Pro for file management. Is there a setting that I’m missing or have you heard of anything similar?

Thanks.

The My Cloud OS 5 Mobile and Web App does not support moving files between shares. More details can be found in the article listed below.

https://support-en.wd.com/app/answers/detail/a_id/29969

Thanks for highlighting this. I’m not sure if we’re referring to the same method. Just to check, I’m using smb:// network share to access the data via iPad Pro ‘Files’ so not using the web/app. It’s standard folder structuring and then copy/paste files. Presumably that is supported?