Using DITO SIM Internet for Remote Access to WD My Cloud – Compatibility Issues?

"I’m trying to remotely access my WD My Cloud using DITO SIM internet but facing some connectivity issues. The device works fine on traditional broadband, but when I switch to DITO SIM mobile data, remote access becomes unstable.

Has anyone successfully configured WD My Cloud to work smoothly over a mobile data connection? Are there any port forwarding, DNS, or firewall settings I need to adjust to ensure stable access?

Any guidance or troubleshooting steps would be highly appreciated!"

Hi @thriftyjones

Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)

Try this one.

Have you opened a Support Case?
If not, contact Western Digital Technical Support for assistance.
[https://www.westerndigital.com/en-in/support/contact-us]