Hello and thanks for reading my message.
We have purchased a WD TV Live Hub for use as digital video signage in our lobby.
I am running into a problem with the screen turning black after anywhere from 2-5 times through the loop. Basically I have set two videos on the Internal Storage - one video is about 4 minutes long, the second video is 15 seconds long. I have tried both .mp4 and .mkv files with the same result - same two files.
When I first opened the box I upgraded the firmware to 3.08.14. The only settings I have changed are:
Video Settings | Video Playback Sequence… “Repeat All”
Operation | Auto Play… “Auto Play Video” (Internal Storage at root directory)
Once I started seeing this issue, I did downgrade the firmware to 3.05.10. I did reset the settings by pressing the button on the bottom and reset through the menu. I went back and adjusted the Repeat all video, and set Auto Play Video to the internal storage. I then unplugged the unit for about 15 minutes and then turned it back on. The unit then played the two videos completely through 2 times then stopped after the first video on the third loop.
I then went ahead for sake of argument, updated the firmware again to 3.08.14. I reset the settings again by pressing the button on the bottom, then through the menu. Once it came back up I changed settings again to loop video and auto play video. It played completely through 4 times, then played the first video 1 time and black screen. I reset the entire device again and left it unplugged for 5 minutes and again - it played 4 times through then the first video 1 time.
So I thought maybe it was the video files… I removed both of the original files I had been trying to use and put two different video files on and again. I will play a couple times through then just a black screen (not the WD screensaver) - I can press the Home button on the remote and the menu comes up but the loop has stopped.
I am just working with a couple of video files first to make sure I can get the unit to do what I expect it to do. But so far I am not seeing much consistency.
I would appreciate any tips or advice -
Thanks in advance