Users folder does not appear in Retrieve list

WD External Drives WD Portable Drives
1

We used the WD Smartware automatic settings; we did not configure specific files/folders for backup. The backup is over 105 GB. But when we run retrieve all files it only retrieves less than 2 GB. If we try to retrieve specific files, it only show Public user not our named user. Why can’t we get to the 105 GB of data Smartware says it has backed up.

2

Hi, Have you tried retrieving the information manually? What kind of drive do you have?

3

We have a passport.

So, just use file explorer, open the hard drive, and get the files that way?

4

Hi, that would be the easiest way if the Smartware is not recognizing all of the files. Inside of the passport you should see a “wdsmartware.wstor” folder, and following the folder architecture you should be able to get your files.

5

Thanks so much. I will look for that when I am back at that computer today.

6

Thank you so much! We found what we really needed to find.

Your help is so much appreciated.

7

Hi, glad to help, remember to mark the post that helped you as a solution, this way, if another user has the same issue they will be able to quickly find the post.

1 Like
8

I clicked the heart button. If there is something else I should do, let me know; am happy to let people know this worked.

9

Hi, that is fine.