My problem started with intermittent power outages in our place. After the last one this morning, my unit has a permanent red light. I did a 40sec reset, saw the blue light after a few minutes but upon accessing the dashboard, the users and shares were gone and capacity shows 0 KB free. I tried a system only factory restore successfully, but the result is the same. How do I restore my files? Please help!
Hello, daveraquion,
Well, help me with few of the basic information link.
►What is the LED status of the My cloud (front LED)?
►Have you diagnosed the My cloud for the further details?
►Have you checked the Mycloud.com for the data?
https://support.wdc.com/knowledgebase/answer.aspx?ID=10427#mycloud
►What is the LED status of the My cloud (front LED)?
- Permanent Red
►Have you diagnosed the My cloud for the further details?
- Didn’t know how to
►Have you checked the Mycloud.com for the data?
- No. Didn’t know i could do that.
I ended up reformatting and creating new shares. It worked for a short while but after a few weeks i had the same problem again (permanent red LED), but this time neither 4s nor 40s reset would work. White LED turns red and stays that way until i unplug it. Tried several 40s resets to no avail. Help please!
Hello, daveraquion
You should try contacting WD’s Technical Support about this.
To Contact WD for Technical Support
http://support.wdc.com/support/case.aspx?lang=en
