WD Community

USB Transfer rate MyCloud => MyBook is extremely low

Hi,
i have a 3TB MyBook external hard drive connected to a 3TB MyCloud device. My idea was to keep an automated backup on the USB drive which i can occasionally take with me. To achieve this I created a cronjob on the MyCloud device to incrementally backup all data to the USB drive. So far, so good. The only problem is: The backup process takes ages. the USB transfer rate is extremely low. to copy a 3 GB file takes a few minutes which definitely is not USB 3. As far as I know both devices are supposed to support USB 3. Any idea on how to improve the transfer rate?

Hi, see if the following links help. 

http://community.wd.com/t5/WD-My-Cloud/WD-My-Cloud-slow-transfer-performance/m-p/668841#M6011

Installing and using the WD My Cloud Desktop App 

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.