Usb micro cable

Dear All,

I  bought ‘my passport’ external hard drive.


Why is micro usb cable very easy to unplug?

When i move my ‘my passport’, micro usb cable sometime will release from socket, and windows didnt detect my ‘my passport’?

Is there any product fault?

thank you

There is free of charge for micro USB cable.

You can request the cable replacement from WD support website.