I have been contacted no less than 3 times regarding the wdmc connectivity problem. I would like to think that this problem is getting the attention it deserves. As stated in previous post the expansion usb port is a major selling point of the wdmc and I for one would consider it a deal breaker should I not be able to take advantage of it. I also agree that I should not have to buy a specific brand of expansion drive to use the usb port, that was not suggested when I made the purchase?
I have tried Seagate, Toshiba and wd expansion drives…still no joy:{{
I have a 3TB Seagate Desktop Plus arriving today from warranty replacement. I fully expect this drive to plug into my WD My Cloud 3TB drive (working nicely, but I want to continue placing my media in “the cloud”) and work, without any workaround necessary. Any updates or suggestions?
Just confirmation: Plugging in a new and functioning Seagate Desktop Backup Plus 3TB drive into the USB port of the WD My Cloud 3TB does not work; it is not recognized.
Just received my Seagate Expansion 4 TB 3.0 USB driver from Amazon today, plugged it into my WD MyCloud, and bummer. 0 KB. I tried reformatting and ejecting from PC, but still no luck.
After trying for over an hour every possible way to format my Seagate Expansion 4 TB 3.0 USB drive, I only had 2 results. Either it was not seen by the WD MyCloud, or it showed up with 0 KB.
So, I jumped back on Amazon, processed a Return for the Seagate, and bought a WD MyBook 4TB drive with 1 day shipping (about $20 total more than the Seagate).
I received it about 15 minutes ago, and I’m already connected and it shows up on my WD MyCloud as a connected USB device with 4TB available.
It did NOT show up the first time I connected it however. I opened the box and plugged it into my WD MyCloud, waiting 3 minutes, but no USB. So, I did two things (not sure which made the difference):
I ran the shut down on the WD MyCloud, then started it back up (without the MyBook attached).
I connected the MyBook to my PC (Win 7 Pro), waited until it found it, browsed it (but didn’t change any settings), then ejected it.
Then I reconnected the MyBook to the MyCloud, waiting around 30 seconds until the USB icon enabled, and viola… available 4TB.
I plan on using the 4TB MyBook drive solely to run weekly back ups (using Safepoints) of my 4 TB WD MyCloud for offsite storage (technically onsite in my fire/water proof safe). So this set up has met my needs.
Unfortunately, I could not get any of my other external USB drives to be seen by the WD MyCloud, but that was just troubleshooting as I could connect them to my PC and then copy their content over to the MyCloud for the sake of moving their data to the NAS.
I too have an open ticket (at the end of Oct) on the same problem. Today I received an email stating
"…this issue has been reported and we are currently working in order to fix this problem within the next Firmware Update, for which we request patience. "
Just spoke w/ support, apparently the new firmware works for wdmycloud drives smaller than 2.5tb. A forth coming firmware update is suppossed to fix the 0kb issue for those of us with larger mycloud drives.
“We are currently awaiting an update to the FirmWare for a fix to this issue. As of right now drives that are larger than 2.5 TB are having the same issue that you are having.”
