USB Device not recognized - 1 T external hard drive - XP

it worked properly since i bought a few months ago, but after the laptop went hibernated and restart once, it could no longer recognize the 1T drive . i restart the system, uninstall the Unknown device in the Device manager, none of this work. i tired reconnecting many times but nothing work. it still shows USB device not recognized, and cannot be updated with firmware or software, please help…

my model is WDBABM0010BBK - 00

Product of Thailand

I had the same problem. WD RMA’d it and sent me a 2TB in return no questions asked. I guess a lot of people are having the same problem.

did you open it to check at all?