My WD Passport Ultra usb connector broke off from the motherboard and became loose.
Drive was not operating when that happened.
I would like to get it repaired. Data recovery providers want to take apart the drive in a cleanroom for $3,000.
I just need someone to repair the loose connector.
Any ides would be helpful.
Hi @Bruce35dc,
Please refer to the article Recover Data from a Drive, Obtain a Circuit Board, Repair a Drive, or Find Data Recovery Partners:
https://support-en.wd.com/app/answers/detailweb/a_id/6624
Please contact the WD Technical Support team for best assistance and troubleshooting:https://support-en.wd.com/app/ask
Keerti,
Not sure if you saw, but that link isn’t really helpful.
The Data Recovery services WD recommends want to disassemble the HD in a clean room and charge me $3,000 to extract data.
I’m looking for someone to make a simple repair - fix a USB connector that broke off.
I wish WD made their drives better!
But I see no reason to trash the drive or spend my mortgage payment for unnecessary clean-room level work. Surely a simple thing like a USB Connector can be repaired!
I’m really disappointed that WD only promotes expensive data restoration services and does not have any referral network for electronic repairs.
Hi,
We apologize for any inconvenience, please be informed that Western Digital has a replacement policy only under warranty and does not provide repair services.
I was not asking for WD to perform the repairs. I wanted to find a company that WD recommends to make the repairs.
WD fails its customers by not having a list of companies/people who can repair the equipment.
I searched and found a good company who should be able to repair the USB connector.
I recommend people facing this situation
check out: https://northridgefix.com
Find any repair shop can handle usb port repair. Recommend mobile repair shop
