Please see my other post for details regarding the current state of my drive.
This is simply a warranty question.
The USB connector on the enclosure side broke completely off the board. I have a WD MyBook Elite 1T w/Smartware Now without that operational there is no way for me to extract the data without paying ONLY WD APPROVED Data Backup services (ie thanks for the commission, isn’t it great to reap the benefits of designing a clearly inadequate for daily use product that they KNOW will be used to store data and so should have reasonable alternatives to getting the data out without spending more than the drive itself) .
On their website there is no mention of an option to repair. Only to return the drive and get a new drive. Without all of the data. Hmmm. That’s an adequate remedy for sure!
My question: has anyone actually dealt with WD on getting support for this? It SHOULD be covered under warranty; and besides isn’t the repair of that SATA /USB connector cheaper and more efficient then sending you a new drive?
Why won’t they fix the USB/SATA bridge? Some guy offered to charge me $50 to mail it to him and he’d fix and various people have recommended I have someone at a computer repair shop solder it back to the board. That’s great and eventually what I will have to do. However, why is everyone letting WD off the hook here?
I am already talking to some lawyer friends to see whether we have a case but I’d like to understand where they are coming from. Also, to those of you don’t believe me–check out the new My Book Elites at your local store. They’re “new with USB 3.0 support” and GUESS WHAT?? THE USB CONNECTER ON THE ENCLOSURE IS COMPLETELY REDESIGNED.
I want my drive fixed WD!!!