Hi all,
I have a 1tb passport which connects wirelessly ok however can’t connect with a volume ID when connected by USB.
I’ve had a good read around and can’t find a solution so thought I’d ask.
Things you should know:
- Firmware is up to date
- Wireless connection is ok and working
- USB connection on Mac OR Windows does not work
- (Windows) Disk manager detects this as a healthy drive with no volume ID
- (Windows) MountVol in CMD does not detect this as an unmounted volume.
- Called WD phone support, was told to format the disk drive from the WD dashboard. On attempting this it told me to plug in the Disk Drive, which can’t be detected. Currently a circular reference for fixing the problem.
If anyone can help this would be great (FYI, I’m troubleshooting from Windows 10 and have limited Mac experience but can try and learn if it can be solved that way). Thanks in advance,
Linc